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ai ecosystem in business 2023

Salesforce Unveils AI Cloud: Einstein Trust Layer Secures AI Ecosystem In AI-First Enterprise

Salesforce has announced its AI-first enterprise. The AI ecosystem is constantly getting transformed with digital superintelligence, generative AI, and the development of AI Cloud solutions. 

The AI Cloud has a new feature called the Einstein GPT Trust Layer that helps safeguard user data. This layer ensures big language models don’t retain any sensitive information. Customers can still use generative AI without worrying about privacy by keeping personal data separate. This new feature has set a high and safe standard in the AI ecosystem for AI in businesses.

Marc Benioff, Chair and CEO, Salesforce, said, “AI is reshaping our world and transforming business in ways we never imagined, and every company needs to become AI-first.” 

“AI Cloud will unlock incredible innovation, productivity, and efficiency for every company,” he added.

Salesforce Empowers AI Ecosystem With Generative AI For Enterprises

Salesforce had earlier announced doubling their Generative AI Fund from $250 million to $500 million. They did this towards their commitment to bolstering the AI ecosystem and responsible generative AI development. This came as a boon for developing transformative AI solutions for the enterprise.

Salesforce has unveiled its generative AI uses, and here are some examples:

  1. Auto-generate product descriptions for marketers to use and edit.
  2. Add store locators to emails.
  3. Personalize messages automatically.
  4. Generate custom code quickly for developers.
  5. Translate text into different languages.
  6. Give analytics based on what people say in Slack conversations.
  7. Write marketing emails when given a prompt.
  8. Help customer service agents by suggesting solutions based on location, weather, events, and more.
  9. Use customer history to provide better service.
  10. Use AI in sales, service, and internal collaboration.

Stay Ahead In Business With Generative AI 

AWS vs Salesforce – the two leading cloud service providers have been in talks lately. Even though they both had some pros and cons, the two service providers forged a strong alliance and worked well together.

Amidst all the confusion between AWS vs Salesforce, here are some of the benefits that Salesforce AI-first enterprise is providing: 

  1. Third-party LLMs: Hosted within Salesforce, shared trust partnership with OpenAI.
  2. Salesforce LLMs: Enhance productivity, code generation, business automation, and incident detection.
  3. BYOM: Use your own models while maintaining data privacy and trust boundaries.
  4. Business Ready: AI Cloud boosts productivity, efficiency, and global economic growth.
  5. Generative AI Across Salesforce Applications: Sales, Service, Marketing, Commerce, etc.
  6. Context-rich Prompts: Personalized and relevant content to reduce time and cost.

Every cloud provider, including Salesforce, offers something unique in the AI ecosystem. However, it’s crucial to determine if it aligns with your business needs. If you’re unsure about addressing your business’s AI requirements, reach out to Inferenz experts. We specialize in helping companies to identify and implement the ideal generative AI and cloud solutions tailored to their approach and needs.