How a Data-to-AI Transformation Enabled a Leading Health & Wellness Retailer to Build an AI-Ready Analytics Platform

How a Data-to-AI Transformation Enabled a Leading Health & Wellness Retailer to Build an AI-Ready Analytics Platform
  • 1.3 Mn

    Monthly users/sessions

  • 76K+

    Monthly transactions

  • 40+

    Countries served

INDUSTRY

Industry

  • Healthcare

Sub-Industry

  • Ecommerce/Health and wellness retail

TECH STACK

  • Cloud Data Platform
    • Snowflake
  • Data Integration and ETL
    • Fivetran
    • Pentaho
    • REST APIs
  • Analytics and Reporting
    • PowerBI

Executive Summary

When Inferenz first engaged the clien t, the entire data operation ran on on-premise SQL Server with queries taking hours, reports built in Excel and Sisense, and marketplace data flowing through a costly third-party subscription. Over the last few years , Inferenz delivered a phased modernization program, migrating to Snowflake, replacing vendor dependencies with in-house Python APIs, enabling self-serve Power BI reporting, building Marketlo for in-house customer segmentation, and positioning the platform for AI and predictive analytics from 2025.

Challenges

During project inception, the client's infrastructure had outgrown its foundations, on-premise, vendor-dependent, and unable to support the reporting speed or analytical flexibility a scaled e-commerce operation needed.

01

On-Premise Infrastructure Hitting its Ceiling

SQL Server held hundreds of terabytes of e-commerce data. Queries powering daily business decisions took hours. The system could not scale further without capital investment that still would not match cloud performance.

02

Fragmented Reporting with No Self-Serve Capability

Teams across merchandising, marketing, and analytics worked from Excel and Sisense dashboards that took 3-4 hours to refresh. Every change required a data team request — decision-making was slow and team-dependent.

03

Costly, Unstable Third-Party Integrations

A paid Data Virtuality subscription pulled marketplace and ad platform data from Amazon, Adobe, and Google. It was expensive, unreliable under load, and left the team entirely dependent on vendor infrastructure for business-critical data.

04

Segmentation Outsourced, Slow, and Inflexible

Customer segmentation and ranking ran through a third-party vendor, taking 3-4 days per cycle. The team had no control over logic or turnaround, creating recurring delays in merchandising and marketing decisions.

Our Solution

Inferenz modernized the entire data stack from on-premise SQL Server to a cloud-native Snowflake platform, eliminating vendor dependencies, enabling self-serve reporting, and building the foundation for AI and predictive analytics.

SQL Server to Snowflake migration

The entire data operation migrated from SQL Server to Snowflake, with Pentaho ETL jobs moved in parallel and no disruption to existing flows. Data Virtuality was replaced with Python APIs pulling Amazon, Adobe, and Google data directly into Snowflake, eliminating the subscription cost and bringing the pipeline fully in-house.

Sisense and Excel replaced with Power BI

Sisense and Excel were replaced with Power BI following a competitive analysis of POC . SSAS cube logic was re-engineered into Snowflake and Power BI, cutting analytical processing from 3 hours to 45 minutes. Business teams were enabled to build their own dashboards independently from day one.

Marketlo for in-house segmentation

Inferenz then built Marketlo, an in-house customer segmentation and ranking solution on Snowflake, replacing the third-party vendor entirely. Turnaround dropped from 3-4 days to approximately 1 day, with full ownership of segmentation logic now sitting with the client.

AI and advanced analytics foundation

The project expanded into advanced analytics, API integrations, and a Natural Language Analytics agent POC. The Snowflake platform built now serves as the foundation for AI and predictive intelligence development.

Impact Delivered

~100%

Cloud migration achieved

The entire data operation: pipelines, ETL jobs, integrations, and analytics, migrated to Snowflake completely.

80-90%

Integration cost reduction

Data Virtuality subscription replaced by Python APIs — recurring vendor cost eliminated; pipeline stability improved.

~75% Faster

Customer segmentation turnaround

Segmentation cycles reduced from 3-4 days to ~1 day via Marketlo, built in-house on Snowflake.

Self-Serve

Business reporting

Merchandising, marketing, and analytics teams build and manage their own Power BI dashboards independently.

Let’s create something truly remarkable & intelligent!

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