Inferenz has made its Digital Patient Engagement (DPE) platform generally available, bringing together SMS, email, live chat, video consultation, and voice IVR into one governed, intelligent communication layer designed specifically for home care, hospice, and healthcare organizations of every size.
The platform connects natively with existing EHR and EMR systems and builds on top of current data infrastructure, requiring no replacement of existing tools. Personalized campaign logic, automated decision-tree workflows, and centralized patient preference data replace the fragmented, manual outreach that most care organizations still depend on.
“Most healthcare entities are managing patient communication across five or six disconnected tools. That creates delays, dropped conversations, and frustrated patients,” said Yash Thakkar, MD, Inferenz. “Digital Patient Engagement Platform was built so organizations can deliver the digital experience patients already expect, without rebuilding their entire infrastructure.”
